Goodbye, PLDT

Goodbye, PLDT

by | Jan 12, 2012 | Product and Service Review

After months of deliberation, we finally decided to terminate our PLDT MyDSL and our PLDT landline.  In the beginning, we were hesitating because:

  1. we’ve had our PLDT account for 40 years
  2. PLDTs My DSL was not so bad

In the past week or so, though, the service has gotten so bad that it was no longer forgivable.  At first, I thought it was the wireless router so I switched to the regular router.  But when even that didn’t work I tried connecting my laptop directly to the modem.  For 10 minutes the connection was just ok.  Torrents were downloading at 80 kbps, but shortly after the download dropped to 8 kbps and would not go back up.

I thought, maybe I just have to reboot the laptop and the modem, so I did.  It gave me another 10 minutes of okay connection then zilch.

I tried calling their customer service hotline but it was always busy and I have not been able to talk to anyone in all this time.  This makes me think that they must be having lots of problems with many subscribers at the moment.

sky broadband logoConsider, if you will, that Sky has been wooing us for months to shift to Sky broadband.  With this latest development, we decided to take Sky’s 15-day trial.  If Sky performs as promised then saying goodbye to PLDT will be a no brainer.

Meridian Telekoms

Meridian Telekoms

by | Oct 18, 2005 | Product and Service Review

Sept. 2 – I finally get my account with Meridian (wireless broadband) activated. By 10 pm connection died.

Sept. 3 – logged in at 6:30 am connection was fine. It rained, connection disappeared. Intermittent all throughout the day. 10 pm connection died. Same story for succeeding days. Every day I call the Smart wifi hotline and nothing tangible is done.

Sept. 24 – Smart wifi sends a field team to fix the problem. Problem solved and internet access is incredible

Oct. 3 – Smart wifi disconnected my service for non-payment. This is just a few days from the email sent to me by Smart WIFI billing department giving me a 1-month extension as reparation for intermittent to nil internet connection

Oct. 7 – field team comes over to fix the problem. After almost an hour of fiddling, they got it fixed, but 15 minutes after they left, the connection died again.

Oct. 12 – after daily calls to the hotline they finally send the team back to replace the antenna. After the hardware was replaced they tried to fix the connection to no avail. They left my problem unresolved. They recommended that I be migrated to canopy, and that is what I stated in my request.

Oct. 18 – again, with the daily calls. They FINALLY send the team back. This time they migrated me to canopy. So far it seems to be working, but I will have to wait and see. I’m not confident yet so I am watching the bandwidth.

From the time I signed up to now, it has been hit and miss with my internet connection.  On most days it was only good enough to chat with, and not even continuously at that.  Sigh.  I’m hoping that I will finally get the service I paid for.

But I am hopeful because, so far, everyone else I have recommended the service to has had no problems with the service.  Just me.

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