Concentrix Philippines officially opened its 9th contact center featuring the most advanced amenities at the Exxa Tower in Bridgetowne, Quezon City.
The new office occupies seven floors with 18,000-square-meter space and highlights the company’s focus on attracting the best possible talents by creating a live-work-play environment. It has a modern wellness center, day care hub and beauty salon.
The facility showcases innovative technology like a reward dispensing machine for top performers, state-of-the-art operations area with collaboration corners, mobile laboratory, modern lounge rooms, private acoustic spaces and learning pods.
Concentrix’s newest site is close to major transport systems, top schools and universities, as well as large residential areas and lifestyle support services. Exxa Tower is part of a larger campus project Concentrix has planned at Bridgetowne. The site complements five Concentrix campuses in other parts of Metro Manila and in the cities of Naga, Cagayan de Oro, Davao and Cebu.
Gender inclusiveness and women empowerment are areas of focus in the workplace. A growing number of women are assuming leadership positions in varying industries.
In the business process outsourcing or BPO space, Concentrix is at the forefront of empowering women for growth and leadership. Headquartered in the United States with operations around the world, the multinational company implemented a program called Concentrix NOW (Network of Women), an initiative that can serve as a model for other BPO firms and other businesses.
Through multi-dimensional development activities, including local events, speed mentoring and leadership courses, Concentrix NOW supports various programs that help women highlight their skills and move their careers forward. While the program focuses on providing support and inspiration for women, all staff are welcome to take advantage of the opportunities it provides.
Across the global network, Concentrix staff in the Philippines have taken the lead in executing this effort.
Jyllene Miller, Senior Vice President
“Concentrix Philippines has done an incredible amount of work to help develop our initiative and was one of the first regions to adopt and embrace this movement in Concentrix,” said Jyllene Miller, senior vice president, marketing and client engagement strategy.
“We have a very high percentage of women here. This is one of our larger countries, and the momentum that has developed is fantastic.”
Concentrix NOW activities in the Philippines include gender equality symposiums, self-defense training, and personal finance management.
“We’ve taken a lot of the best practices of NOW from the Philippines and integrated them into the Americas, Europe, and India as well,” Jyllene said.
“We are able to continually identify what can be applied to the rest of the world thus creating a center of excellence and shared best practice process.”
When asked why it’s vital for a company like Concentrix to invest in something like NOW, and if there have been any material benefits to the company’s operations or even the bottom line, Jyllene said, “It’s important as a global organization to ensure that we continually foster a culture where everyone has a voice and equal opportunity. We’re proud of our overall diversity and inclusion initiatives, and we witness daily how they benefit our people, our business, and our clients.”
When employees are given a voice, they bring valuable insights forward with regards to how to serve clients and clients’ customer better, how to be a better business, and how to meet the needs of employees in different ways, all resulting in the rapid growth and development of the organization.
This shows how Concentrix provides a working environment that nurtures people for succession and next level of their careers.
“We’re seeing an exciting energy present in our employee engagement,” Jyllene said. “It helps us propel forward. Connections between staff members are made across the world. More and more communication occurs to everyone’s benefit!”
Ultimately, Concentrix NOW is all about a movement geared towards employee development while continuing to foster diversity and inclusion within Concentrix.
“As company, we are only as good as the people that are in it,” Jyllene said. “Developing people — their skills, their perspectives, and the ability to understand different cultures — and by helping our staff broaden their knowledge base and think differently to solve problems differently, that benefits everybody.”
About Concentrix
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers.
We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more.
About SYNNEX
SYNNEX Corporation is a Fortune 500 corporation and a leading business process services company, providing a comprehensive range of distribution, logistics and integration services for the technology industry and providing outsourced services focused on customer engagement strategy to a broad range of enterprises.
SYNNEX distributes a broad range of information technology systems and products and also provides systems design and integration solutions. Concentrix, a wholly-owned subsidiary of SYNNEX Corporation, offers a portfolio of strategic solutions and end-to-end business services around customer engagement strategy, process optimization, technology innovation, front and back-office automation and business transformation to clients in ten identified industry verticals.
Founded in 1980, SYNNEX Corporation operates in numerous countries throughout North and South America, Asia Pacific and Europe. Additional information about SYNNEX may be found online at www.synnex.com.
Safe Harbor Statement
Statements in this news release that are forward-looking involve known and unknown risks and uncertainties which may cause the Company’s actual results in future periods to be materially different from any future performance that may be suggested in this release. The Company assumes no obligation to update any forward-looking statements contained in this release.
Copyright 2018 Concentrix Corp. All rights reserved.
SYNNEX and CONCENTRIX are registered trademarks of SYNNEX Corporation, used under permission. Reg. U.S. Pat. & Tm. Off. DIFFERENT BY DESIGN is a trademark of Concentrix Corp. Other names and marks are the property of their respective owners.
Concentrix, a global business services company, received top honors at the prestigious Asia Corporate Excellence & Sustainability Awards (ACES) 2017. The award was won by Concentrix Philippines as the Best Company to Work For of the Year.
The company was recognized for adoption of global best practices in staff engagement, talent development, and career advancement. Last year, the company also won the Top Company to Work for in Asia award.
“At Concentrix, we are fanatical about our clients and our staff,” said Elek Toth, Concentrix Philippines’ Country Leader. “Our team in the Philippines has been delivering exceptional performance and results, exceeding our clients’ expectations year after year, and I’m very pleased because receiving this award reinforces that we are on the right track. Being selected as a Best Company to Work For of the Year highlights the successful actualization of our culture and celebrates our commitment to the wellbeing and development of our staff. We are proud to be an employer of choice in this very competitive market. We remain focused on the continued growth of our teams and are very pleased to share this achievement with them.”
The ACES award is a recognition of Concentrix’ continued commitment to excellence, growth, and investment in the Philippines’ information technology and business process management (IT-BPM) industry. The company has invested greatly in the country’s highly-talented workforce to expand its business. Since the launch of operations in 2002, Concentrix has grown to more than 24,000 staff in multiple locations across the country.
The Asia Corporate Excellence & Sustainability Awards recognize successful companies and individuals in Asia across two main domains: leadership and corporate social responsibility. Concentrix was spotlighted for “how well sustainability is institutionalized in the organization; it’s evident through a wide variety of programs in place.” The ACES awards provide a platform for top companies to interact and share ideas on best practices for sustainable growth.
About Concentrix
Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers.
We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com or follow @Concentrix on Twitter.
About SYNNEX
SYNNEX Corporation (NYSE: SNX) is a Fortune 500 corporation and a leading business process services company, providing a comprehensive range of distribution, logistics and integration services for the technology industry and providing outsourced services focused on customer engagement strategy to a broad range of enterprises. SYNNEX distributes a broad range of information technology systems and products. SYNNEX also provides systems design and integration solutions.
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation, offers a portfolio of strategic solutions and end-to-end business services around customer engagement strategy, process optimization, technology innovation, front and back-office automation, and business transformation to clients in ten identified industry verticals. Founded in 1980, SYNNEX Corporation operates in numerous countries throughout North and South America, Asia-Pacific and Europe. Additional information about SYNNEX may be found online at www.synnex.com.
Statements in this release that are forward-looking, including those around growth and investment, involve known and unknown risks and uncertainties, which may cause the Company’s actual results in future periods to be materially different from any future performance that may be suggested in this release. The Company assumes no obligation to update any forward-looking statements contained in this release.
Concentrix, a global business services company, received top honors at the prestigious Asia Corporate Excellence & Sustainability Awards (ACES) 2017. The award was won by Concentrix Philippines as the Best Company to Work For of the Year.
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