Cebuana Lhuillier says thank you to its loyal clients6 min read
For many of Cebuana Lhuillier’s pawning clients, their jewelry is more than valued accessories. To many, these items were heirloom pieces, fruits of their hard work, or precious investments. During times of need, they also represent a quick solution, an opportunity for a better life, or a fresh restart.
For more than 35 years, Cebuana Lhuillier has known these stories from its clients as they go through its doors during their times of need. More than its high appraisal rates, they comfort its clients with the assistance of well-trained branch personnel and the assurance that its precious pieces are safely and securely taken care of. This eases the burden of parting with the jewelry for the clients, until the time that they come back to claim their pawned items.
Aware that the value of the items in their care goes beyond their weight in gold, Cebuana Lhuillier thought of a way to further give meaning to the Holiday Season for some of its most loyal clients.
As part of its CSR initiatives, the company has made it its annual tradition to give back to those in need during the Holidays. Usually, these gift-giving activities were held every 6th of December in celebration of the Feast of St. Nicholas, the patron saint of pawnbrokers and the inspiration behind the legend of Santa Claus.
This year, Cebuana Lhuillier chose the best recipients—its valued clients, many of whom have stayed with the company for years, entrusting some of their most precious items in their times of need. The event, dubbed “Pasasalamat,” gathered more than 200 clients across eight regional locations nationwide in a simultaneous celebration of thanks and love from Cebuana Lhuillier. The gathering proved to be more than a celebration as attendees were feted to a day of fun and prizes, but the end of the program proved to be the most poignant of all when Cebuana Lhuillier, through its operations team, returned all the pawned items of its attendees as a special surprise.
Jean Henri Lhuillier, President and CEO, shared, “Pasasalamat 2022 is our way of giving thanks to our clients for the trust and partnership we have established in the last 35 years. We’ve known their stories—and were blessed to be with them as they chased their dreams and provided better lives for their loved ones. With “Pasasalamat,” we are returning this trust by gifting them the items they pawned with us. We hope that through this small gesture, Cebuana Lhuillier is able to give further meaning to this season.”
A Season of Joy, Hope, and Giving Thanks
For many of the attendees of the Pasasalamat celebration, the unexpected blessings were more than expressions of gratitude coming from a long-time ally—it brought hope and joy as precious pieces, family heirlooms, and cherished investments found their way back to them.
For Grecilda Torres, a small business owner and client of Cebuana Lhuilier for 26 years, the unexpected return of her pawned items—all rings—brought to tears. “Nakaka-touch isipin na gumawa ng time si Cebuana Lhuillier na ipakita sa amin na importante kami. I am very much grateful and thankful na—yung 26 years naming magkasama, it keeps going lang. My business and the business of Cebuana Lhuillier, magkasama pa din kami. Nagka-doctor na akong anak, pero still, nandito pa din ako with Cebuana. And for that, I am very thankful,” she shares.
Meanwhile, Remigia Mejia, a 79-year-old cancer survivor and loyal client of Cebuana Lhuillier for 30 years, cannot believe that a pendant that her late husband gifted her before they were married has found its way back to her.
She shares, “Hindi ko akalain na babalik yung mga alahas ko since pinag-iipunan ko din na matubos sila. Karamihan sa kanila, matatagal na sa akin, including yung pendant na bigay ng asawa ko and yung singsing ng anak ko which I gave her nung nag-debut siya. As much as possible, ayaw ko silang maremata kasi they are very valuable and sentimental pieces para sa akin. Kaya nagpapasalamat ako sa Cebuana Lhuillier for this event and for the many years na hindi nya din ako pinabayaan. Nagtra-trabaho pa lang ako, kasama ko na ang Cebuana Lhuillier and even till now, kami pa din ang magkasama.”
For Ana Marie Mendoza Rapido, a teacher from Cavite and a Ka-Cebuana since 2012, Cebuana Lhuillier has been a trusted ally during times of emergencies. Through their jewelry, Ana Marie and her siblings were able to sustain the hospitalization and medication of their mother who has been in and out of hospitals in the last ten years.
“Ang Cebuana po, trusted na namin at lagi naming taga-sagip sa oras ng kagipitan, lalo na nung panahon ng pandemic,” shared Ana Marie who was in tears when she opened the box and saw her pawned item inside.
Grecilda, Remigia, and Ana Marie were just three of the many loyal clients whose continued trust and loyalty to Cebuana Lhuillier proved to be instrumental in the company’s continued reign as the country’s number one pawnshop. With Pasasalamat, the decades-old financial institution was able to express and extend its thanks to the many whose continued patronage remains the reason for its longevity and its continuous desire to serve as an ally and a friend to millions of Filipinos and their journey towards a better future.
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