by Ferry Bayu | Aug 29, 2023 | Business
RevComm in Conversa 3.0: Hybrid Intelligence can Enhance Business Productivity
Jakarta, August 29, 2023 – RevComm, the only Asian company selected for the Forbes AI 50 2023 list, participated in Conversa 3.0, an annual conference hosted by Qiscus (23/8). During this event, RevComm, alongside Telkom Indonesia and Kata.ai, shared insights and experiences concerning hybrid intelligence, the collaboration between humans and artificial intelligence (AI) potential to enhance business productivity.
While artificial intelligence (AI) technology has been in development for quite some time, it has recently witnessed rapid growth. According to research from McKinsey, per 2022, AI adoption has more than doubled in the span of five years. This trend presents both a challenge and a concern regarding the role of AI, as it is seen as a potential replacement for humans in various job domains.
AI Does Not Replace Humans, but Enhances Human Capabilities
Andy Gozali, the Country Head of RevComm Indonesia, stated, “Compared to traditional AI, it automates all your business processes, but hybrid intelligence is how you have human input, how you make decisions on those actionable insights that really matters. Hybrid intelligence is more important than ever. AI is not here to replace jobs, it helps to enhance jobs and everyone of us.”

RevComm Addresses Business Challenges with Hybrid Intelligence
One of the hybrid intelligence tools that can significantly enhance business productivity is MiiTel, an AI-based smart telephone system. RevComm’s technological innovation adeptly tackles the ‘black box’ issue prevalent in the call center industry. This issue arises when companies lack insight into the dynamics of conversations between agents and customers during calls.
Furthermore, within a company’s call center divisions, there exist both top-performing and low-performing agents. Identifying the reasons behind this performance gap is a complex task. Moreover, the process of evaluating agent performance by manually reviewing call recordings is time-consuming.
Leveraging AI, MiiTel offers essential metrics for analyzing conversations, encompassing call duration, the percentage of speech between agents and customers, emotion analytics, call duration, instances of silence, and an array of other metrics that serve as valuable references for performance evaluation.
MiiTel as a Self-coaching Tool for Call Center Agents
Furthermore, Andy explained how MiiTel as one of the hybrid intelligence tools can help the call center industry. According to him, despite having many agents, the call center industry also has a high employee turnover rate. Therefore, the key metrics generated by AI in MiiTel can also be utilized as self-coaching tools for new agents by studying conversation analysis data from top performers.
“The existence of a call center function in a company has its own purpose, which is to provide a human touchpoint in offering products to customer service. How to increase its productivity and efficiency? That is through AI that can provide data and analytics to simplify business processes,” Andy added.
Conversa 3.0 was also attended by Muhammad Fajrin Rasyid, Director of Digital Business at Telkom Indonesia, who highlighted how AI can help facilitate various business activities. This includes the ease of understanding a lot of data and the opportunity to provide new revenue to the company.
Also present was Irzan Raditya, CEO & Co-founder of Kata.ai, who shared his views on AI that can make human and machine interactions feel more natural like talking to fellow humans.
RevComm is committed to continuing to educate about the role of AI as a leading technology solution that can support humans in increasing productivity and business growth. MiiTel is currently available in Japan, the United States, and Indonesia. Try a free demo of MiiTel now at miitel.id

MiiTel is an innovation from RevComm, one of Japan’s fastest-growing technology companies. Within five years, RevComm became a unicorn and won numerous awards: Forbes Japan’s Startup of the Year, Google for Startups, AWS Summit, Mizuho Innovation Award, Japan Venture Awards, BOXIL SaaS Award, Deloitte Technology Fast 50, and Forbes AI 50.
Nadira
na****@********co.jp
by Ferry Bayu | Aug 28, 2023 | Business
Stamford Shipping adopts Vasco Emissions Solution
Stamford Shipping Partners with Vasco for Enhanced Environmental Compliance and Efficiency.
Vasco announces Stamford Shipping’s formal adoption of their system after a successful 9-month pilot program. Stamford Shipping has chosen to implement the system to effectively manage and report their CO2 emissions, solidifying their position as a leader in emissions monitoring within their fleet. This strategic decision underscores Stamford Shipping’s commitment to proactive environmental stewardship and positions them at the forefront of responsible emissions management in the maritime industry.
” Stamford’s ESG initiative takes paramount importance, and partnering with Vasco demonstrates our commitment to responsible environmental practices”
- Mark Robert Haines, Managing Partner, Stamford Shipping
“We have been working closely with Stamford for a number of months now with our seamless implementation process coupled with AI driven logic. We foresee a long-lasting relationship with Stamford as we embark on this journey together, leveraging technology to drive efficiency and innovation in the maritime sector”
- Tim Spragg, CEO, Co-Founder Vasco Systems
Vasco Systems has innovated a maritime voyage management solution offered as both Software as a Service (SaaS) and Platform as a Service (PaaS). This comprehensive offering goes beyond managing day-to-day voyages and ship operations. It empowers customers by providing them with the ability to monitor their emissions output throughout the voyage lifecycle. With advanced forecasting capabilities, customers can assess their emissions beforehand, track them during the voyage, and evaluate them afterward. This enables proactive decision-making to effectively reduce their carbon dioxide (CO2) output.
Tim Spragg
in**@**********ms.com
www.vascosystems.com
by Ferry Bayu | Aug 28, 2023 | Business
Global Trend in Green Finance by Financial Institutions
The tide is certainly turning and we see banks and insurers promoting the Green Finance agenda.
What
is Green Finance? The United Nations Environment
Programme defines green finances aim being to increase
the level of financial flows (from banking, micro-credit, insurance and
investment) from the public, private and not-for-profit sectors to sustainable
development priorities.
According to Forbes, going green
is no longer just a buzzword for businesses seeking to capitalize from social
cred. It’s a stand-alone concept and one in which more and more companies are
taking an interest. In 2021, green finance hit a market value of $540.6
billion, up from just $5.2 billion in 2012, showing exponential market growth.
In late 2021 accountancy firm Deloitte
noted that since May 2018, new funding directed to shipping organisations based
on ESG indicators has amounted to approximately US$14.5 billion.
We ask Mike Abbott on his views of the
global green ship financing.
Mike’s a seasoned board level executive and brings a wealth of experience in commerce, finance, commodities, and shipping. With a professional accreditation as a Chartered Certified Accountant (FCCA) and a BA with Honours degree from the University of London, Mike has also served as the CFO of the Petredec Group, a leading gas trading and shipping company.
What does that mean for a ship owner looking to buy a new ship or to refinance an old ship?
Owners need to understand that eventually all finance will become “green”. There won’t be finance offered that does not include ESG as an integral part of the credit approval process. This will naturally include emissions so far as ship finance is concerned.
Owners should be prepared to demonstrate not only that they technically manage their ships to a high standard, but that they are commercially employed and operated in an environmentally responsible manner. Fixing out a ship to a charterer or trade that is known to have a historically poor emissions profile, and then arguing that it’s “nothing to do with us” may no longer be acceptable.
How can ship owners take a more proactive approach with regards to green financing?
Owners that work hard to minimise their carbon footprint should push their lenders on pricing. Obviously ESG will only ever be a part of the credit approval process, but it must become an important part of it. If there are two owners with a similar financial credit risk profile, but where one is much further along their decarbonisation journey than the other, then it should be equitable that their relative pricing should include a delta to reflect this.
From the maritime financial institutions’ perspective, showing that they differentiate their borrowers on ESG, and reward / penalise as appropriate, should also help them to build their own ESG credentials. There’s lots of work to do here, by borrowers and lenders alike.
How you do you think the maritime industry should look at ESG holistically?
It will be incredibly difficult to accurately record the whole life ESG tariff of ocean-going ships that typically spend a couple of decades traversing the globe. The key is digitalisation as this will open the silos of data that we all know exist out there but are often inaccessible.
As an industry we’re often quite poor at being “joined up”. Whilst this may seem like yet another burden/ cost for the typical owner to carry, it’s important to note that better data often yields better decision making which yields better commercial performance, so think of it as an investment not a cost!
In Summary
The pivotal solution lies in digitalisation, as it holds the potential to break down the data barriers that exist and as an industry, we have to work together to have better connectivity to track a ships emissions. From the standpoint of maritime finance, considerable efforts are required from both borrowers and lenders to make meaningful efforts toward environmental sustainability. Lastly, the “it’s not our concern” attitude will very much be trying to steam against these changing tides.
If you would like to know how Vasco Systems can help in your Maritime ESG mandate, feel free to reach out to in**@**********ms.com.
Vasco has innovated a maritime voyage management solution offered as both Software as a Service (SaaS) and Platform as a Service (PaaS). This comprehensive offering goes beyond managing day-to-day voyages and ship operations. It empowers customers by providing them with the ability to monitor their emissions output throughout the voyage lifecycle. With advanced forecasting capabilities, customers can assess their emissions beforehand, track them during the voyage, and evaluate them afterward. This enables proactive decision-making to effectively reduce their carbon dioxide (CO2) output.
Tim Spragg
in**@**********ms.com.
www.vascosystems.com
by Ferry Bayu | Aug 28, 2023 | Health and Wellness
After being diagnosed with gout in his 20s, Andrew Lau of Rodandac overcame significant physical and mental challenges to improve his personal fitness. He also developed a training philosophy called ‘Mind Over Matter’ to assist others in their pursuit of health and wellness.
Rodandac is one of the first mobile personal training and fitness franchise companies in Singapore.
SINGAPORE, 28 Aug – Andrew Lau, Founder of Rodandac, is emerging as a visionary leader in the fitness industry by pioneering a sustainable approach to personal training that emphasizes the importance of mastering one’s mindset.
A recent study has revealed a surprising statistic:
only eight percent of individuals achieve their New Year’s fitness goals, often facing unseen mental barriers along the way. Andrew Lau’s journey reflects this common struggle, but his distinctive approach to overcoming these challenges sets him apart.
Emerging Stronger from Life's Trials
At the age of 16, Andrew began his fitness journey, motivated by a desire for personal transformation. However, over a decade later, he faced unforeseen challenges when he was diagnosed with gout, a condition that could have derailed his dreams. Instead of giving in to adversity, Andrew turned his struggles into a source of empathy and understanding. This experience ignited his unwavering commitment to help others overcome their own obstacles.
Despite maintaining my health, diet, and mental well-being for the past 25 years, I couldn’t pinpoint the underlying cause.
My journey with gout was a turning point, teaching me that the power of the mind can overcome formidable physical challenges. I wanted to share the feelings that I felt at that moment with others.
Andrew Lau
Founder, Rodandac
The turning point came for Andrew during his intense preparation for the 2016 Fitness Manhunt competition when he faced a severe gout flare-up and a sprained wrist, both of which threatened to derail his journey. Instead of giving up, he embraced his vulnerability and confronted the challenges head-on. He emerged stronger than ever, driven by a singular mission: to empower lives through the transformative concept of ‘Mind over Matter’ fitness.
The Impact of 'Mind Over Matter' in Personal Transformation
From these transformative experiences, Rodandac was created to challenge industry norms by reshaping the traditional concept of fitness with an emphasis on mental resilience and holistic well-being. It aims to redefine growth and empowerment while questioning superficial industry trends. Rodandac’s vision is to inspire individuals to transcend their limits, cultivate resilience, and achieve lasting change.
“This vision is also backed by experts who concur that incorporating mental fitness into physical training can reduce stress, improve mood, and enhance overall well-being,” added Lau.
The dedication to each client’s personal triumphs has created a tapestry of impactful success stories. Andrew’s mantra, “Do It Anyway,” emboldens clients to embark on transformative journeys, transcending boundaries and unlocking their untapped potential. From empowering a Vice President in finding inner calm and confidence to supporting a determined feminist navigating a male-dominated workspace, Andrew’s guidance unlocks a world of possibilities and fosters unparalleled growth.
“Being introduced to Rodandac 3 years ago is a life-changing experience. The approach has not only improved my physical health but also greatly enhanced my mental resilience. Their infectious enthusiasm and personalised training sessions have helped me make remarkable progress,” shared Richard Hennessy.
“It is important for me that they understand my needs and provide targeted and effective training. Under their guidance, I’ve achieved growth, which was an uphill task given my heart condition,” added Yong Sin Lee, who has also been a committed client of Rodandac for a year.
The future of Rodandac aims to create an ecosystem where skilled trainers customize their guidance to meet individual needs, significantly impacting clients’ lives both mentally and physically.
For more information, please visit https://rodandac.sg/.
Founded in 2017, Rodandac has quickly become a leader in the fitness industry under the strong and visionary leadership of Andrew Lau. The company uniquely blends physical training with mental wellness, emphasizing authenticity and long-term growth. Rodandac inspires individuals to surpass their limits and achieve lasting transformations. It is also one of the first in-home mobile personal training and fitness franchise companies in Singapore.
Seema Surinder
+65 92452640
se***@*****************ns.com
by Ferry Bayu | Aug 28, 2023 | Business
Another Great Thailand pool villa by the Swan & Maclaren Group
Pool villa at Bang Tao beach Phuket Thailand, one of the renowned locations to witness breathtaking sunsets. With an unwavering commitment to creating an unforgettable experience, the designer Mr. Attahaphon Bunya of the Swan & Maclaren Group has meticulously curated to a space that capture the essence of seaside serenity, ingeniously presented the identity of Bang Tao through a fusion of natural materials in a Modern Tropical style.
This attention to detail permeates every aspect of the interior design, encompassing spacious communal areas, serene private retreats, and thoughtfully curated décor elements, it is meticulously crafted to ensure warmth and comfort. The house is enveloped by a swimming pool, serving as the core of relaxation.
Earlier this year, the group has won two awards for two of their projects in China, the Shanghai Raffles Hospital and Vietnam, the Lao Cai Project in Lao Cai City, respectively and the group aim to deliver more award-winning projects to their partnering developers.



Swan and Maclaren (www.swanmaclaren.group) have earned its place in history and the built environment in the region with its acclaimed heritage since its founding in 1892, in Singapore. Designing and enabling sustainable projects across Asia has been the company’s early advocacy and practice which can be seen in the company’s strong commitment towards creating a symbiotic and positive relationship between the projects and they are involved in, their user communities and society at large, driving towards a green sustainable and future carbon neutral agenda.
Gavin Cheong
in**@**********en.com
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