by Ferry Bayu | Aug 23, 2023 | Business
JFC says Tiong Bahru Bakery, Common Man Coffee Roasters won’t compete with CBTL
MANILA — Jollibee Foods Corp said on Tuesday its new bakery and coffee ventures won’t compete with its own brands.
In an earlier disclosure to the Philippine Stock Exchange, the country’s largest restaurant operator said it formed a joint venture with Food Collective Pte Ltd (FCPL) to bring Tiong Bahru Bakery and Common Man Coffee Roasters to the Philippines.
The Jollibee Group owns Coffee Bean and Tea Leaf (CBTL). It also has an interest in Vietnamese brand Highlands Coffee.
During its second quarter earnings briefing, JFC Chief Financial Officer Richard Shin said they don’t see the recent investments cannibalizing the coffee market since the kinds of coffee and food products that will be served in these new stores would be quite different from what you would see in CBTL.
Tiong Bahru Bakery is famous for its hand-made croissants while Common Man Coffee Roasters is known for its specialty coffee.
“Common Man will be a different expression of coffee in that it’s closer to a more premium barista coffee,” Shin said. “That’s what it’s famous for and therefore it will not be competing with Highland Coffee or CBTL, but in fact, it’s a new segment,” he explained.
Shin also confirmed the two Asian brands would be coming to the country “soon.” He said the joint venture has been set up, the funding is ready, a location has been chosen, and they have a management and staffing plan for the bakery and coffee shop.
But unlike JFC’s other coffee brands, Shin said they’ll be keeping the number of branches for Tiong Bahru Bakery and Common Man small to reflect the boutique style the brands are known for in Singapore and Malaysia where there are less than 20 outlets.
by Ferry Bayu | Aug 22, 2023 | Business
Twimbit launches ‘CX Stars’, a global program to benchmark and celebrate exceptional customer experience (CX)
Twimbit launches “Twimbit CX Stars” program to acknowledge companies who deliver exceptional customer experiences. With Genesys as a founding partner, the program will set higher CX standards and host the ‘CX Stars Gala Dinner’ in Bangkok on October 11, 2023. Inspired by the Michelin Star Guide, it evaluates organizations across four CX pillars: brand, digital, employee, and service. CX Mastery ratings range from Proficient to Advanced and Exceptional. There are no nomination fees, no hidden charges, no licensing.
Twimbit CX Stars is built to recognise Exceptional CX and celebrate companies with the best-in-class CX platforms, processes and practices
The ‘Twimbit CX Stars’ program recognises CX as the key differentiator for today’s businesses. As CEOs continue to change the industry landscape with new CX practices, the necessity for a comprehensive benchmark has proven more than relevant in today’s landscape.
With Genesys as the founding partner, we are thrilled to elevate the standards of CX excellence and celebrate exceptional organisations at the ‘CX Stars Gala Dinner’ in Bangkok on 11th October 2023.
“Inspired by the Michelin Star Guide, the Twimbit CX Stars program aims to inspire companies to cultivate leading practices and build exceptional customer experience.” – Manoj Menon (Managing Director and Founder, Twimbit)
Led by independent, research-driven, analyst-led benchmarks, the Twimbit CX Stars program will evaluate leading companies within the realm of 4 essential CX pillars: brand, digital, employee, and service. The evaluation will involve secondary research, interviews with organisations on their CX practices & metrics, social engagement trends and mystery shopping. The benchmarking information & analysis will then be assessed and validated by a panel of external judges.
Organisations will be assessed using the Twimbit Exceptional CX Mastery scale and given a CX rating of 5 stars along with their CX Mastery status ranging from Proficient to Advanced and Exceptional (Exhibit 1).
At the CX Stars Gala Dinner, all Advanced and Exceptional CX Stars will be recognised and awarded, along with leading CX Stars from different industry verticals ranging from Banking, Telecoms, Insurance, Travel & Hospitality, Digital & eCommerce, and Government Services.
Twimbit will reveal the leading CX Stars on 11th October 2023, starting with organisations in Asia. Organisations are welcome to nominate themselves and be part of the benchmarking exercise. Get a Twimbit CX Star badge and be recognised for your CX Mastery. Submissions are free and are open till 31st August.
Exhibit 1: Twimbit Exceptional CX Mastery Scale and 4 CX Pillars
“We hope to provide a mechanism for organisations to know their CX benchmarks and strive to become an Exceptional CX organisation. We are happy to offer the first step in that journey to all organisations that aim to deliver best-in-class CX” – Manoj Menon (Managing Director and Founder, Twimbit)
Ready to be a CX Star? Sign up now and get started.
https://www.cxstars.twimbit.com
Twimbit is a research and advisory firm driven by a singular mission: to empower businesses making a difference. We specialize in providing invaluable industry intelligence to executives and teams, acting as a catalyst for innovation and growth. Twimbit’s proprietary research platform seeks to revolutionize the way enterprises consume insights, making it effortlessly enjoyable and accessible to all.
More information on twimbit is available online at www.twimbit.com. Follow news and updates from Twimbit on Twitter and LinkedIn. Members of the media can find additional information in the Twimbit newsroom.
Vansh Sehgal
va***@*****it.com
by Ferry Bayu | Aug 22, 2023 | Business
Whoscall app launched in the Philippines to block spam calls, messages
A Taiwan-based technology firm on Tuesday launched Whoscall—a call identification and spam-blocking app to address the rising mobile scam cases in the Philippines.
“As fraud became more apparent during and after the pandemic, we saw how Filipinos have suffered losses from scams, much like in other countries where we have launched Whoscall such as Thailand, Malaysia and Japan,” said Manwoo Joo, chief operating officer of Gogolook .
“This reality ignited our drive to create a comprehensive life protection platform accessible to every Filipino across the nation,” he said.
Powered by world-leading AI and data-driven technology, Whoscall boasts of the largest database in East Asia and Southeast Asia of over 2.6 billion entries to detect unknown callers, spam and scam calls and texts and potentially harmful URLs.
Whoscall app identifies unknown numbers, blocks spam calls and scans suspicious URLs from messages to provide comprehensive mobile protection. Armed with a range of innovative AI features and an internationally acclaimed reputation, Whoscall arrived in the country to enhance the nation’s mobile security.
Users can regain control and confidence over their phone communications. The app’s anti-fraud features allow users to make informed decisions on whether to answer or ignore calls and messages.
Individuals on the app can report suspicious numbers, empowering them to participate in the broad movement against fraudulent activities.
Gabriel Barrios, country marketing head for the Philippines, said Whoscall has been available as the leading caller ID and scam detection app in Thailand and Taiwan, accumulating 100 million downloads worldwide.
“It has been rolling out in other Asian countries as well, and we’re happy to finally provide this protective service to all Filipinos. We highly encourage everyone to install it on their phones and join the community to protect themselves and their loved ones from potential risks, fraud, and scams. It’s about time we all step up and unite for a Scam-Free Pilipinas,” he said.
Whoscall is available on Google Play Store and Apple App Store.
by Ferry Bayu | Aug 22, 2023 | Business
Espionage drama ‘Gray’ makes PH premiere on Lionsgate Play
GOLDEN Globe winner Patricia Clarkson takes the audience on a thrilling roller coaster ride through the high-stakes world of spies in Gray, streaming now in the Philippines on Lionsgate Play.
The gripping series delves into a maze of espionage, where passion, deceit, the pursuit of truth, and the delicate fragility of life intersect in a captivating manner.
The captivating series centers around CIA agent Cornelia Gray, portrayed by Oscar nominee, Emmy and Golden Globe winner Patricia Clarkson. After twenty years in hiding due to suspicions of treason, she reenters her former life, only to uncover a new mole within her spy network, endangering her and her allies.
Gray is based on an original concept by David Baldacci (Absolute Power), a renowned author with over 40 national and international bestsellers. Bringing this tale to life are BAFTA nominee writer John J. McLaughlin (Point Pleasant; Black Swan) and award-winning director Ruba Nadda (Manifest; Magnum P.I.).
Lionsgate Play exclusively premieres Gray in the Philippines, marking the series’ first release on the streaming service in any market. Tune in to Lionsgate Play on PLDT Home to catch more exciting premieres.
by Ferry Bayu | Aug 21, 2023 | Business
Filipino Consumers Name Their Favorite Brands of 2023
Discover the results of the 2023 Consumer Choice Award, which surveyed 1,200 Filipinos about their opinions towards multiple brands on various major industries and topics.
Standard Insights Unveils Winners of the 2023 Consumer Choice Awards Philippines
Earlier this year, over 1,200 Filipinos participated in a survey to vote for their favorite brands in a wide range of industries. The survey was part of Standard Insights’ Consumer Choice Awards 2023, which aims to recognize brands that have earned Filipino consumers’ trust and loyalty.
Among the favorite brands of Filipinos, we can find:
Best Mobile Network Operator: Globe Telecom
Prominent telecommunications giant Globe Telecom emerges as the undisputed leader in the telecommunications sector, securing an impressive 41.2% of the overall votes. This is their 2nd consecutive year being recognized, following last year’s sweep at the Mobile Network Operator Awards 2022.
Best Retail Bank: BDO Unibank
Full-service universal bank BDO Unibank stands as the favored retail banking brand, commanding a significant 33.0% of the votes.
Best Retail Insurance: Sun Life
Insurance provider Sun Life distinguishes itself as the favored insurance brand with an endorsement from 25.3% of the participants.
Best Local Beer: San Miguel
Local beer icon San Miguel secures its position as the favored local beer with a substantial 52.8% of the votes.
Best International Beer: Heineken
Global brewing powerhouse Heineken wins over consumer hearts as the preferred international beer, capturing an impressive 54.1% of the votes.
Best Retail Oil & Gas Brand: Petron
Leading fuel and energy leader Petron claims the top position within the oil and gas segment, amassing an impressive 45.7% of the votes.
Best Food & Beverage Delivery App: Foodpanda
Well-established food delivery platform Foodpanda dominates the food delivery category, capturing an impressive 56.2% of the votes.
Best Transportation App: Grab
Ride-hailing frontrunner Grab emerges as the premier transportation app, receiving a commendable 70.2% of the votes.
“The Philippines has known a momentous year with a new election, a significant impact on inflation, and COVID-19 issues that may have changed the way people consume. We are glad to have launched these awards in the Philippines to give brands insights into what people are thinking at the top of their minds and to reward them for their efforts. We are excited to see how the next editions will unfold,” said Florian Gaudel, Founder & CEO of Standard Insights.
The 2023 Consumer Choice Awards not only honour the brands that have achieved consumer trust but also set a definitive benchmark for others striving to excel in the Philippines’ competitive market. This recognition underscores the impact these brands have made on consumers and their commitment to delivering top-notch products and services.
For more information about the 2023 Consumer Choice Awards and the list of winners, please visit: https://standard-insights.com/awards/philippines/
About the Consumer Choice Awards
The Consumer Choice Awards by Standard Insights is an initiative that proudly recognizes brands that prioritize the needs and opinions of their customers resulting in being the top choice in their respective industries. The awards are based on a strict methodology involving real respondents, making the evaluation process fair and impartial.
Standard Insights offers accurate and comprehensive consumer insights utilizing the latest ad-tech infrastructure and Al-powered system. Our team of experts reaches real, representative respondents to give our clients the confidence they need when making important decisions about their brand’s future.
Standard Insights
Rémi Marié
Head of Digital
re**@***************ts.com
You must be logged in to post a comment.