by Ferry Bayu | Aug 29, 2023 | Business
RevComm in Conversa 3.0: Hybrid Intelligence can Enhance Business Productivity
Jakarta, August 29, 2023 – RevComm, the only Asian company selected for the Forbes AI 50 2023 list, participated in Conversa 3.0, an annual conference hosted by Qiscus (23/8). During this event, RevComm, alongside Telkom Indonesia and Kata.ai, shared insights and experiences concerning hybrid intelligence, the collaboration between humans and artificial intelligence (AI) potential to enhance business productivity.
While artificial intelligence (AI) technology has been in development for quite some time, it has recently witnessed rapid growth. According to research from McKinsey, per 2022, AI adoption has more than doubled in the span of five years. This trend presents both a challenge and a concern regarding the role of AI, as it is seen as a potential replacement for humans in various job domains.
AI Does Not Replace Humans, but Enhances Human Capabilities
Andy Gozali, the Country Head of RevComm Indonesia, stated, “Compared to traditional AI, it automates all your business processes, but hybrid intelligence is how you have human input, how you make decisions on those actionable insights that really matters. Hybrid intelligence is more important than ever. AI is not here to replace jobs, it helps to enhance jobs and everyone of us.”
RevComm Addresses Business Challenges with Hybrid Intelligence
One of the hybrid intelligence tools that can significantly enhance business productivity is MiiTel, an AI-based smart telephone system. RevComm’s technological innovation adeptly tackles the ‘black box’ issue prevalent in the call center industry. This issue arises when companies lack insight into the dynamics of conversations between agents and customers during calls.
Furthermore, within a company’s call center divisions, there exist both top-performing and low-performing agents. Identifying the reasons behind this performance gap is a complex task. Moreover, the process of evaluating agent performance by manually reviewing call recordings is time-consuming.
Leveraging AI, MiiTel offers essential metrics for analyzing conversations, encompassing call duration, the percentage of speech between agents and customers, emotion analytics, call duration, instances of silence, and an array of other metrics that serve as valuable references for performance evaluation.
MiiTel as a Self-coaching Tool for Call Center Agents
Furthermore, Andy explained how MiiTel as one of the hybrid intelligence tools can help the call center industry. According to him, despite having many agents, the call center industry also has a high employee turnover rate. Therefore, the key metrics generated by AI in MiiTel can also be utilized as self-coaching tools for new agents by studying conversation analysis data from top performers.
“The existence of a call center function in a company has its own purpose, which is to provide a human touchpoint in offering products to customer service. How to increase its productivity and efficiency? That is through AI that can provide data and analytics to simplify business processes,” Andy added.
Conversa 3.0 was also attended by Muhammad Fajrin Rasyid, Director of Digital Business at Telkom Indonesia, who highlighted how AI can help facilitate various business activities. This includes the ease of understanding a lot of data and the opportunity to provide new revenue to the company.
Also present was Irzan Raditya, CEO & Co-founder of Kata.ai, who shared his views on AI that can make human and machine interactions feel more natural like talking to fellow humans.
RevComm is committed to continuing to educate about the role of AI as a leading technology solution that can support humans in increasing productivity and business growth. MiiTel is currently available in Japan, the United States, and Indonesia. Try a free demo of MiiTel now at miitel.id
MiiTel is an innovation from RevComm, one of Japan’s fastest-growing technology companies. Within five years, RevComm became a unicorn and won numerous awards: Forbes Japan’s Startup of the Year, Google for Startups, AWS Summit, Mizuho Innovation Award, Japan Venture Awards, BOXIL SaaS Award, Deloitte Technology Fast 50, and Forbes AI 50.
Nadira
na****@********co.jp
by Ferry Bayu | Aug 29, 2023 | Business
Sun Life Grepa encourages Filipinos to future-proof their future
Sun Life Grepa Financial, Inc. (Sun Life Grepa), one of the major insurers in the country, recently launched its latest campaign, “We Get You, We Got You. Gets Ka Namin, Sagot Ka Namin.”
Rolling out through four videos featuring relatable characters and situations, the new campaign speaks directly to the distinct segments of the Sun Life Grepa market — from entrepreneurs and OFWs to blue-collar workers and high-net-worth individuals. Through the campaign, the insurance firm not only acknowledges each of their financial and future-proofing concerns but also addresses the constant search for answers to their questions — whether through friendly video calls or face-to-face meetups. Like a trusted friend, Sun Life Grepa advisors provide them with suggestions, solutions, and a vast suite of life insurance products — be it for their health, their business, their retirement, or their family needs.
With the assertion of “we get you, gets ka namin”, Sun Life Grepa reaffirms its brand purpose of providing lifetime financial security and healthier lives to Filipinos, while empathizing with their everyday situations and moments.
“This campaign encapsulates our commitment to being more than just an insurance provider – we aspire to be a partner beyond one’s lifetime, understanding your needs and ensuring that we are there for clients every step of the way,” said Richard S. Lim, President of Sun Life Grepa. “Because we understand the uncertainties that surround our clients, we continue to design services and solutions that offer not just financial protection but a sense of security and trust. The campaign isn’t just a slogan – it’s a reflection of our company values and our promise to put our clients first. We’re excited to reassure them that, together, we’ve got this.”
To learn more, talk to a Sun Life Grepa financial advisor, visit your nearest RCBC branch, or visit www.sunlifegrepa.com.
by Ferry Bayu | Aug 29, 2023 | Business
PDD-owned Temu enters the Philippines to heat up competition in Southeast Asia’s e-commerce market against Alibaba’s Lazada and TikTok Shop
Budget shopping app provider Temu, owned by multinational e-commerce group PDD Holdings, has started operations in the Philippines to kick off its expansion into Southeast Asia, where it faces tough head-to-head competition against Alibaba Group Holding unit Lazada, ByteDance‘s TikTok Shop and Singapore-based Shopee.
Temu over the weekend quietly made its “grand opening” in the Philippines, where the Boston-based sibling of Chinese online retailer Pinduoduo offered up to 90 per cent off items such as T-shirts, double-sided tape, and kitchen storage and appliances, according to its website.
The generous discounts form part of a tried-and-tested playbook that has helped Temu climb to the top of Apple‘s App Store and Google Play’s free-app rankings when the online marketplace launched in the United States last year.
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Temu’s debut in the Philippines underscores its strategic business expansion across Asia after its foray last month into Japan and South Korea, as it now targets the less wealthier economies in the region.
In June, Temu sent out a survey to online merchants asking which platforms they were already using in Japan, South Korea and Southeast Asia.
Temu, which is now available in more than 38 countries, did not immediately reply to a request for comment on Monday.
Southeast Asia’s e-commerce market, which comprises 11 economies at different stages of development, is projected to reach around US$230 billion in gross merchandise volume by 2026, according to an article published last December by global management consulting firm McKinsey & Co.
Indonesia and Singapore lead the region with an e-commerce penetration rate of about 30 per cent, the McKinsey article said. The Philippines, Thailand and Vietnam trail the market with an e-commerce penetration rate of about 15 per cent.
Lazada, for example, recorded double-digit order growth year on year in Southeast Asia during the quarter ended June 30 on the back of improved monetisation and operating efficiency, according to Alibaba’s earnings report for the period. Alibaba owns the South China Morning Post.
Southeast Asia’s growth potential has become more attractive to Chinese e-commerce services providers, as mainland consumers adjust their spending habits to account for the country’s less-than optimistic economic outlook.
That prompted Alibaba last month to inject US$845 million in fresh capital into Lazada, which received its first investment from the e-commerce giant in 2016 when the Hangzhou-based group took a controlling stake in the firm. Alibaba made subsequent investments that increased its stake in Lazada to more than 80 per cent.
TikTok chief executive Chew Shou Zi in June said the company would pour billions of dollars into Southeast Asia in the coming years, based on the rapid rise of its online shopping business across that market.
Temu owner PDD reported a 58 per cent year-on-year increase in first-quarter revenue to 37.6 billion yuan (US$5.2 billion), despite macroeconomic headwinds and slowing retail sales across the country. Nasdaq-listed PDD will report its second-quarter financial results on Tuesday.
by Ferry Bayu | Aug 29, 2023 | Business
Lussopack at the 68th Bangkok Gems and Jewelry Fair on 6-10 September 2023!
Lussopack, a leading name in luxury packaging solution, is excited to announce its participation in the highly anticipated Bangkok Gems and Jewelry Fair, scheduled to take place from September 6th to 10th, 2023 at Queen Sirikit National Convention Center. This prestigious event brings together the finest gemstones, jewelry, and accessories from around the world, and Lussopack is set to captivate attendees with its exceptional range of packaging solutions that complement the brilliance of these exquisite creations.
Renowned for its craftsmanship and innovation, Lussopack has consistently redefined the art of packaging in the luxury industry. With the commitment to elegance, quality, and sustainability, the brand offers a diverse portfolio of packaging options that cater to the unique needs of the gems and jewelry sector. From bespoke designs that reflect the essence of each piece to eco-conscious materials that align with contemporary values, Lussopack has established itself as a preferred partner for luxury brands seeking distinctive packaging solutions.
Visitors to the Bangkok Gems and Jewelry Fair can expect to witness Lussopack’s mastery on full display. The brand’s booth will showcase an array of packaging options that seamlessly blend sophistication with functionality. Lussopack’s packaging solutions are designed to enhance the allure of these treasures while ensuring their protection and presentation remain unparalleled.
Moreover, the company’s presence at the 68th Bangkok Gems and Jewelry Fair marks an exciting opportunity for industry players, designers, and brands to explore packaging solutions that encapsulate the essence of luxury. From opulent designs to sustainable initiatives, Lussopack continues to elevate packaging to an art form, ensuring that every piece of jewelry and gemstone receives the presentation it truly deserves.
E-mail : he***@*******ck.com
Whatsapp : (+66)85-918-7033
LINE ID : @lussopack
Facebook : LussoPack
Address : 1086/9-10, 2Fl Charoenkrung Road,
Bangrak, Bangrak, Bangkok 10500 (Thailand)
by Ferry Bayu | Aug 28, 2023 | Business
Stamford Shipping adopts Vasco Emissions Solution
Stamford Shipping Partners with Vasco for Enhanced Environmental Compliance and Efficiency.
Vasco announces Stamford Shipping’s formal adoption of their system after a successful 9-month pilot program. Stamford Shipping has chosen to implement the system to effectively manage and report their CO2 emissions, solidifying their position as a leader in emissions monitoring within their fleet. This strategic decision underscores Stamford Shipping’s commitment to proactive environmental stewardship and positions them at the forefront of responsible emissions management in the maritime industry.
” Stamford’s ESG initiative takes paramount importance, and partnering with Vasco demonstrates our commitment to responsible environmental practices”
- Mark Robert Haines, Managing Partner, Stamford Shipping
“We have been working closely with Stamford for a number of months now with our seamless implementation process coupled with AI driven logic. We foresee a long-lasting relationship with Stamford as we embark on this journey together, leveraging technology to drive efficiency and innovation in the maritime sector”
- Tim Spragg, CEO, Co-Founder Vasco Systems
Vasco Systems has innovated a maritime voyage management solution offered as both Software as a Service (SaaS) and Platform as a Service (PaaS). This comprehensive offering goes beyond managing day-to-day voyages and ship operations. It empowers customers by providing them with the ability to monitor their emissions output throughout the voyage lifecycle. With advanced forecasting capabilities, customers can assess their emissions beforehand, track them during the voyage, and evaluate them afterward. This enables proactive decision-making to effectively reduce their carbon dioxide (CO2) output.
Tim Spragg
in**@**********ms.com
www.vascosystems.com
Jakarta, August 29, 2023 – RevComm, the only Asian company selected for the Forbes AI 50 2023 list, participated in Conversa 3.0, an annual conference hosted by Qiscus (23/8). During this event, RevComm, alongside Telkom Indonesia and Kata.ai, shared insights and experiences concerning hybrid intelligence, the collaboration between humans and artificial intelligence (AI) potential to enhance business productivity.
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